Beyond the Manual: What Tech Support Looks Like for Power Quality Instrumentation

When you’re monitoring power quality (PQ) for your facility, getting expert tech support can make or break your response time.

We believe tech support for our products must be three things: accessible, expert-led, and continuous.

Tech support should help you do your job

No one contacts tech support because they have extra time on their hands. You reach out because:

• You suspect electrical disturbances are causing problems with your systems. 
• You’re planning for a PQ survey and need the right equipment.
• You need help before, during, or after your PQ survey.

When you place that call to tech support, you don’t need a service rep who reads scripts at you. You need factory-trained experts who understand the nuances of power quality, testing, and standards compliance. Dranetz has built a service model where human expertise is the default, ensuring you get timely, accurate answers.

The power of a single point of contact

One of the greatest frustrations we hear from folks in the industry is the “departmental handoff.” You call with a technical question, are on hold for an hour, and then finally connect with someone in sales. That person transfers you to a different technician who asks you to explain the problem all over again. Before you know it, you’ve wasted half a day and still don’t have your answer. 

The Dranetz Difference

We provide a streamlined experience across all Dranetz products and GMC Instruments brands. We provide you with a single point of contact, eliminating the friction of fragmented support. This allows us to stay informed about your specific application, your equipment history, and your goals.

Service as a “data validator”

When you present a report to leadership or operations, you need to know:

• Was the instrument set up correctly for the survey?
• Do the survey results meet the required industry standards or system specifications?
• Was there a power related problem?

Our support team acts as a bridge between the raw data and your final analysis. By connecting our technical strengths—like helping configure the instrument, understanding the recordings, and generating reports—directly to our service team, we ensure the data you’re seeing is data you can defend.

“Real service from real people is not a slogan for us. It’s a commitment to the person on the other end of the line who is trying to keep a plant running.” – Ross Ignall, Director of Business Development & Marketing, Dranetz

Why It Matters

When support is done right, the benefits show up immediately in your workflow:

• Reduced guesswork: Get the right equipment for your troubleshooting needs.
• Faster setup: Deploy your PQ monitors with confidence.
• Better data interpretation: Capture key events and explain findings to stakeholders with certainty.

Service is not an afterthought for us. It is a core part of how we help you maintain uptime, make sound decisions, and keep critical systems running.

Experience better support

Ready to move beyond generic support? Talk to a Dranetz expert about your specific application and see what it feels like to have a partner who knows power quality as well as you do.

Book a Technical Consultation

Frequently Asked Questions

What makes Dranetz customer support different?

Unlike others in the industry, Dranetz provides direct access to factory-trained experts. We offer a single point of contact for all Dranetz and GMC Instruments brands.

Why is service so critical in power quality monitoring?

PQ work can be highly technical. Proper setup and data interpretation can be the difference between finding a root cause and missing it entirely. Expert support ensures your equipment is used to its full potential.

Who is the Dranetz service experience built for?

Our support is designed for professionals who can’t afford downtime: electrical engineers, facility managers, reliability teams, electricians, and energy specialists in healthcare, energy management, data centers, utilities, and manufacturing.